1. How do I place an order on Avilasa Sarees?
Placing an order is easy:
- Browse products on our website.
- Select your desired saree, kurti or blouse.
- Choose size (if applicable) and click Add to Cart.
- Review your cart and click Checkout.
- Enter your shipping and payment details.
- Confirm your order.
Once done, you will receive an order confirmation email.
2. What payment methods are accepted?
At Avilasa Sarees, we accept:
✔ Credit/Debit Cards
✔ Net Banking
✔ UPI (e.g., Google Pay, PhonePe, Paytm, etc.)
✔ Wallets
✔ Cash on Delivery (COD) — available in select pin codes
Payment options shown at checkout may vary based on your location.
3. Can I cancel my order?
Yes! You can cancel your order if it has not yet been processed or shipped.
To cancel:
📱 WhatsApp: 8583944092
📧 Email: avilasasarees@gmail.com
Order cancellation requests must be made within 1–2 hours of placing the order.
4. When will my order be shipped?
Orders are usually processed and shipped within 1–3 working days from the date of order confirmation.
Once shipped, you will receive tracking details via email or WhatsApp.
5. How long will delivery take?
Delivery time depends on your location:
📍 Within India: 7–10 working days
🌍 International: 10–15 working days
Delivery times may vary during festivals or due to courier delays.
6. Do you offer international shipping?
Yes! Avilasa Sarees ships worldwide.
International shipping charges, customs duties, and taxes are the customer’s responsibility.
7. Can I change my shipping address after placing the order?
Address changes are possible only before the order is shipped.
Please contact us immediately if you need to change the address.
8. How do I track my order?
Once your order ships, you will receive:
✔ A tracking number
✔ A link to follow your shipment
Use this information to track your delivery in real time.
9. What is your return/exchange policy?
We accept returns and exchanges under certain conditions:
✅ Item must be unused and unwashed
✅ Tags and original packaging must be intact
✅ Return/exchange request must be made within 24 hours of delivery
To request a return/exchange:
📱 WhatsApp: 8583944092
📧 Email: avilasasarees@gmail.com
Visit our Exchange & Return Policy page for full details.
10. What if I receive a damaged or wrong product?
If you receive a damaged, defective, or incorrect item:
📸 Take clear photos or a short video
🕒 Contact us within 24 hours of delivery
We will verify and offer a free replacement or refund/store credit.
11. Why do product colors look different online?
We strive to show products accurately, but slight variations may occur due to:
📱 Screen settings (brightness, contrast)
📸 Lighting during photoshoots
👕 Fabric texture and finish
Such differences are normal and are not considered defects.
12. Do you offer Cash on Delivery (COD)?
Yes — COD is available in selected areas.
COD charges (if any) will be shown at checkout.
13. What should I do if my item is not delivered on time?
Delivery may occasionally delay due to:
✴ Peak season
✴ Festive rush
✴ Courier partner delays
✴ Remote area delivery
If your order is delayed beyond expected time, contact us and we’ll assist.
14. Do you offer wholesale or bulk orders?
Yes! For bulk or wholesale inquiries, please reach out:
📱 WhatsApp: 8583944092
📧 Email: avilasasarees@gmail.com
We will help you with catalogue, pricing, and delivery timelines.
15. How is my personal information protected?
We take your privacy seriously.
Your information is protected according to our Privacy Policy and is never shared without your consent.
16. How can I contact Avilasa Sarees customer support?
📱 WhatsApp: 8583944092
📧 Email: avilasasarees@gmail.com
We’re happy to help with product info, order tracking, returns, and more.